service portal
Freshdesk
Freshdesk is a tool that streamlines the implementation of support services, eliminating the risks associated with managing them on your own. By entrusting this to professionals, you gain the assurance of fast and effective solutions, allowing you to focus on growing your business.
Join our community of satisfied customers and choose a Freshdesk support service package – available in two versions: Standard and Premium. We provide comprehensive support that lets you focus on growing your business instead of dealing with technical issues.
How it works?
1
You are assigned a dedicated account manager who knows your system inside out. We also appoint a backup to ensure you always have support, even when your primary contact is unavailable.
2
All manuals and the contract are sent to you by email. You always have the option to contact your dedicated account manager or our CEO directly.
3
You report issues through a specially designed system on an intuitive platform, where you can view information about the estimated maximum repair time and the progress of the work.
4
You are guaranteed the availability of spare parts within a maximum period of 5 days.
5
Premium
Every six months, we visit you to conduct a comprehensive system inspection, which includes cleaning individual components, checking drive belts, and more.
Co otrzymujesz?
Standard
Premium
Private tutr
Access to a support system
Possibility of a direct contact
Guarantee of parts availability
Priority support request
Periodic vision system inspection
Periodic maintenance of the vision system
Available service
packages
Care Safe Protect
Standard
99€/month*
*The price refers to a 2-year subscription. Price for a 1-year subscription: 109€/month.
Care Safe Protect
PREMIUM
134€/month*
* The price refers to a 2-year subscription. Price for a 1-year subscription: 149€/month.
Frequently asked questions
How often do periodic reviews of my vision system take place and what exactly do they include?
The cycle of inspections of the video system is carried out regularly, usually every 6 months or annually. Inspections include equipment condition checks, software updates, calibration and replacement of worn parts to ensure uninterrupted and optimal system operation.
What does priority handling mean - how soon can I expect a response to my problems?
Priority handling means that your application will be processed first, with a faster response time, usually within a few hours, to resolve any issues as quickly as possible.
What services are covered by the parts availability guarantee and service support?
The parts availability guarantee includes quick access to the necessary system components, and service support provides assistance with repairs, parts replacement and software updates to keep the system running smoothly.
How can I contact the service manager directly in case of urgent need?
Contact with the service manager is carried out directly through the support platform, and in urgent cases you can use a dedicated communication channel (e.g. telephone, chat or e-mail), which provides quick access to a specialist.
Does my private caregiver have full access to my video system?
Yes, the private caregiver as part of the service package has full access to the video system, which allows quick and effective diagnosis and troubleshooting.
Contact
So what, shall we begin? Call or email us!
Phone
+48 724 727 444E-mail
INFO@VISIONX.COM.PLRegistration data
Name
VisionX Sp. z o.o.
Address
Trzy Lipy 3B, 80-172 Gdańsk
NIP
5833441185
REGON
520574098
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